FAQ
How much does it cost to ship to my country?
International orders under $200.00 will be $80.00；Orders over $200.00 will be For free shipping most countries.
What if I want to cancel my order?
If you need to cancel an order, a 10% fee will be charged (this fee is a transaction fee charged by PayPal or credit card organizations and Shopify fee). There will be fees immediately after payment, we suggest you consider carefully before paying the order. If you insist on canceling the order, please send us an email(info@luosjiet.com) to contact us for processing. Thank you for your understanding and support!
What if I ordered the wrong size?
If the size is not suitable, of course, an exchange can be processed, but the round-trip international express shipping cost, round-trip customs duty, and service fee incurred by the exchange exceed the value of the shoes themselves. So, the most economical solution is to sell the old ones on eBay and buy a new pair, which requires the buyer to bear the cost. Thank you for your understanding!
How will you be shipping the product to me?
We use UPS for worldwide shipping. Delivery is usually between 7 to 15 days. All shipments include 100% insurance coverage and a tracking number.
What if I want to return a purchase?
We're happy to accept returns of our regular lineup boots and shoes purchased on the www.luosjiet.com website within 15 days of receipt. Boots or shoes need to be unworn and in mint condition, as do any accessories and packaging. We recommend trying footwear on over carpet to keep the soles and heels in mint condition. Please note that shipping costs are not refunded. Please contact us at info@luosjiet.com for shipping directions before returning any product.
Returns require a deduction of $80 international courier fee. Please be informed! For example, if your order amount is $299，the final refund amount we receive after receiving your return is $299- $80=$219 And so on!（ By placing an order you are agreeing to the Terms & Conditions.）
Authorized returns can be shipped to:
CHINA：
Luosjiet Boot Company
Helen, +8618929167701 info@luosjiet.com
No. 385, Xihuan Road, Houjie Town, Dongguan City, Guangdong Province，China
Do I have to pay sales tax and/or import duty?
Chinese sales tax is not required for products leaving China. Products entering a foreign country may be subject to import duties as determined by customs in the destination country. If the product is returned to us because of refusal to pay import duty you will be charged a 20% restocking fee and shipping costs will not be refunded. No exceptions. Please check with your local customs office to see if you are subject to additional fees before making a purchase.